Robert Durec
Project Delivery Manager
Vienna, Austria
robert[at]durec.at
+43xxxxxxxx
Driving license B
Skills
WIN, O365, WEB, Tech.Support
HTML5, CSS3, GIT, VSC, SEO, ITIL, PM, CMS, Infrastructure
PHP, JAVA, JS, SQL, UX/UI, PowerShell, Security, Sigma
AWS, Azure, Linux, Python, Photoshop, Angular, Blockchain, NFT, IoT, BigData, Industrie 4.0, Metaverse
Languages
Slovak
German
English
Czech
Slovenian, Croatian, Polish
Education
FH Technikum Wien AKAD.(Webdevelopement)
2020 - 2022
Work Experience
Project Delivery Manager (Recruiting) @ VOQUZ
Oktober 2022 - Current
Processing of project inquiries; recruiting of freelance and permanent IT specialists, screening, selection, and evaluation of candidates; creation, adaptation and updating of qualification profiles, maintenance of recruiting advertisements, boarding processes evaluation and organization; interviews, processing of offers and tenders, participation in the planning and orientation of resource management, participation in the design of recruiting processes, responsibility for social media, e-recruiting, active sourcing, development of a recruiting network
Recruiting Manager @TTP Consult Austria
August 2022 - September 2022
Independent recruiting of IT candidates and continuous improvement of the entire selection process, Experienced handling of social recruiting platforms like (LinkedIn, Karierre, Xing), Active sourcing, Independent planning & execution of job interviews (by phone, virtually, personally), Applicant management & preparation of client portfolios, Active relationship management of business and contractual partners, CRM maintenance of applicant data, on- and offboarding, Process control of candidates, Contract management, Administrative tasks
Service Delivery Manager @ATOS for JnJ
Jan 2017 - Jul 2020
Team organization & service delivery forecast, Assurance of SLAs/OLAs agreements, SPOC for all customer inquiries & complaints, Timely completion of assigned IT projects, Peripherie procurement - stock management and inventory checks, management reporting (RCAs, project timelines), ON/OFF boarding, coaching, on call 24/7 duty, SDL representations, site and security profiles, Database care, Backup management, A/V support, VIP support, Compliance with Atos & JNJ, Continual service improvement, Quality management
Service Delivery Specialist @ATOS for JnJ
Okt 2015 - Dez 2016
Onsite technical end-user support for approx. 350 heads splitted on 2 physical locations, Analysis, installations and troubleshooting for computing environments (desktops, laptops, servers, switches, routers, printers), Horizontal network cable management, INC, TASKs, IMAC, Technical input to the desktop services team for service/project delivery, Interface among users, vendors, partners in evaluating technical issues and suitable products, partnering with the local business units, Refresh and disposition (PCLM), Project planning, analysis, coordination of scheduled work orders by partners (FOTS), Enduser training & VIP support, AD, Collaborate voice support (VOIP), Image media preparation + deploying, Encryption, Unrack-decommissioning, Printer support, RMAs, CSI (training/personal development)
Licenses & certifications
CompTIA A+ (Remote Support Technician) & CompTIA Network+ & Recruiting and Hiring
Mixed knowledge/software
CRM, User Support, Messaging & Collaboration, Network & Telephony, Application Operations, RCA, Service Management, VSC, GIT, GIMP, VMware/Player, Adobe, VPN, Trendmicro, TeamViewer, ServiceNow, OpenOffice, MS Active Directory, Sharepoints, LANDesk, BMC Remedyforce, Service Desk, SAP, Motion detection, Opex, Capex, Online Marketing, Access Management, IT Services, IT Outsourcing, Digital transformation, CSI, Configuration management, B2B Marketing, Social collaboration, Performance & Knowledge Management, IT Service Delivery management, Coaching, IT Procurement, Customer Service, Change management, Application support, Analytics, System installations -maintenance & decommissioning, Incident and taks management, Asset management, Methods and tools, Information security, IT strategy and planing, User experience analysis and evaluation, Storage Management, Security administration, Sales support, Safety assessements, Requirements definitions and management, Project management, Professional development, Product management, Network support, Learning design, Development & delivery, Learning assessement and evaluation, Digital marketing, Database administration